Refund Policy

1. Subscriptions and Billing

PropLnx is offered as a recurring subscription. Your subscription fee is charged in advance, in U.S. dollars, at the start of each billing period using the payment method on file, and your subscription renews automatically at the end of each billing period until you cancel. This policy applies to every PropLnx subscription regardless of billing interval; the same rules govern monthly and annual plans alike. Fees are stated exclusive of applicable taxes, which are collected where required by law.

2. Cancellation

You may cancel your subscription at any time from your account or by contacting us at billing@proplnx.com. Cancellation takes effect at the end of the current billing period: your subscription remains fully active until that date, you retain access for the time you have already paid for, and you will not be charged again after that. Cancelling does not entitle you to a refund of the current period's fee, as described in Section 3.

3. Refunds

Payments are non-refundable except where a refund is required by applicable law. In particular, we do not provide refunds or credits for partial billing periods, for unused time, for the remainder of a billing period after you cancel, or for periods during which your account remained open but was not used. This applies equally to monthly and annual subscription fees.

4. Exceptions

We may, at our sole discretion, issue a refund in limited cases such as a duplicate charge, a billing error on our side, or a documented failure of the service that we are unable to resolve. To request such a refund, contact billing@proplnx.com within 14 days of the charge in question and include the date and amount of the charge and a brief description of the issue. Where we approve a refund, it is issued to the original payment method and typically appears within ten (10) business days, depending on your bank or card issuer.

5. Chargebacks

If you believe a charge is incorrect, please contact us at billing@proplnx.com before disputing the charge with your bank or card issuer, so we can investigate and resolve it quickly. Initiating a chargeback without contacting us first may result in suspension of your account while the dispute is reviewed.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect when posted on this page, and the "Effective" date above will be updated accordingly.

7. Contact

For questions regarding this Refund Policy, contact PropLnx, Inc. at:

PropLnx, Inc.
2810 N Church St, STE 89972
Wilmington, DE 19802, USA
billing@proplnx.com